Temporary change in opening hours
Our customer service team is available daily between 10:00 and 16:00. Please feel free to email us anytime to email@example.com and we will reply as soon as possible
Response to COVID-19
It is our priority to ensure the safety and welfare of our customers and our employees. Here you will find all the latest information on the measures we've taken, in light of current circumstances.
We are taking extra precautions
Before and after each transfer, all contact surfaces in our buses are disinfected to reduce the risk of infection. All buses and terminals are equipped with hand sanitizers. All precautionary procedures are based on guidelines provided by the Icelandic Directorate of Health and WHO.
What can you do?
We ask everyone to take good care of their health by washing hands with soap and using hand sanitizer.
Local Health Line
Travellers from areas with a high risk of infection or experiencing flu symptoms should consider changing tour dates and contact the local health line: +354 544 4113. The helpline is the first point of contact before entering hospitals and clinics.
During the times of COVID-19 and current travel restrictions around the world, for the next weeks, we will be adjusting our transfer availability accordingly and our schedule is subject to change with short notice. If you already have a reservation we will notify you via email if there are any changes to our departures. Our reservation system on our website airportdirect.is will always show an updated tour schedule.
Rebookings and refunds
We highly recommend to our customers to rebook, free of charge. Regarding refunds, our policies are in effect. We have always been flexible when cancellations of transfers are necessary and the Airport Direct refund policy is 24h+ notice in order to get a full refund for our service.
Due to high demand in our customer service, it can take longer than usual to process refund requests. We thank you for your patience and understanding.